Bloffy

Bloffy Refund Policy

  • Announced: 2026-10-30
  • Effective: 2026-11-06

This Policy sets out the standards for payment cancellations and refunds for the Bloffy paid tiers (Starter, Pro) provided by Truebut (트루벗, the "Company", "we"). Terms used in this Policy have the meanings given in the Terms of Service.

1. Sales and Payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment, invoicing, tax processing, and refunds, and Paddle is also shown on card statements and receipts. Paddle's Buyer Terms apply to payments together with this Policy.

2. Full Refunds Within 14 Days of the Payment Date

Every payment, including the first payment and monthly and yearly renewal payments, is refunded in full, including tax, if you request it within 14 days of the payment date. We do not ask whether you have used the Service.

3. After 14 Days, Requests Are Handled as Cancellations

Once 14 days have passed since the payment date, a request is handled as a cancellation instead of a refund. You can cancel at any time from the billing management screen or the Paddle customer portal. If you cancel, you keep the paid tier until the end of the period already paid for, and no further payments are made after that.

4. When You Receive a Refund

The subscription is canceled along with the refund, and the workspace changes to the free tier immediately.

5. When You Delete Your Account

When a member deletes their account, subscriptions for the workspaces the member administers are canceled immediately. If this is within 14 days of the last payment date, we refund that payment.

6. When We Cannot Provide the Service for Our Own Reasons

If we shut down the entire Service, we refund the fees for the remaining portion of the period already paid for.

7. How to Request

  1. You can find your order at paddle.net using your payment email and make the request there, or make it through the link in the receipt email Paddle sent you. You may also email trust@bloffy.co with your payment email or order number.
  2. Paddle returns refunds to the payment method used. Depending on the card issuer or payment method, it may take a few days for the refund to appear.

8. Applicable Law

This Policy does not limit the rights that applicable law guarantees to consumers, such as the right to withdraw an offer under the Act on Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률) and the 14-day right of withdrawal for consumers in the European Union and the United Kingdom. Where the law is more favorable to consumers than this Policy, the law applies.

9. Language

This Policy is written in Korean. Versions in other languages are translations provided to aid understanding; if a translation differs from the Korean version, the Korean version prevails.

Addendum: This Policy takes effect on 2026-11-06.